Montrose

Terms & Conditions

Terms and Conditions of Business

Montrose London
(Consultations, Non-Surgical Treatments and Minor Procedures)

1. Introduction

These Terms and Conditions govern the provision of consultations, non-surgical treatments, and minor procedures by Montrose London (“the Clinic”, “we”, “our”, “us”) and in all cases apply to the clinic, its employees, consultants, sub-contractors and agents.

By booking or attending an appointment, you (“the Patient”) agree to be bound by these Terms.

Where there is any inconsistency between these Terms and other materials provided, these Terms shall take precedence unless otherwise agreed in writing. However, specific treatment consent forms (see Section 3) will take precedence in relation to the treatment to which they apply.

2. Clinical Care and Professional Responsibility

2.1 Independent Clinicians

All practitioners providing care at Montrose London are independent professionals. They are directly responsible for:

Assessing your suitability for treatment
Explaining risks, benefits, and alternatives
Obtaining informed consent
Delivering clinical care

The Clinic provides facilities and administrative support but does not control clinical decision-making.

2.2 Standard of Care

The Clinic will ensure that:

Practitioners hold appropriate qualifications and registrations
Practitioners maintain appropriate professional indemnity insurance
Facilities are safe, appropriate, and compliant with regulatory standards

3. Consent and Treatment-Specific Terms

Before any treatment or procedure is carried out, the Patient will be required to complete and sign a treatment-specific consent form.

This consent form will:

Set out the nature of the treatment or procedure
Describe the known risks, limitations, and expected outcomes
Confirm the Patient’s understanding and agreement

In the event of any inconsistency between these Terms and a treatment-specific consent form, the consent form shall take precedence in relation to that treatment.

4. Patient Responsibilities

Patients agree to:

Provide accurate, complete, and up-to-date medical information
Disclose all relevant conditions, medications, allergies, and previous treatments
Inform the Clinic of any changes to their medical circumstances before each appointment
Follow all pre-treatment and aftercare advice
Ask questions where clarification is required
Attend appointments on time and make payment as required

The Patient acknowledges that the Clinic and its practitioners rely on the accuracy of the information provided.

5. Medical History and Data Accuracy

5.1 Patient Declarations

Patients must complete medical history forms and any related documentation truthfully and to the best of their knowledge.

5.2 Ongoing Validity

Medical information provided will be relied upon for clinical decision-making. It is the Patient’s responsibility to ensure that:

Information remains accurate at the time of each appointment
Any changes are disclosed prior to treatment

5.3 Reliance and Consequences

The Clinic and its practitioners shall not be responsible for any adverse outcome, complication, or ineffective result arising from:

Incomplete, inaccurate, or misleading information provided by the Patient
Failure to update relevant medical details

6. Fees and Payment

6.1 General

Fees will be communicated in advance wherever possible.

6.2 Self-Pay Patients

Are responsible for the entire cost of their treatment.
Payments or deposits may be taken prior to treatment and any outstanding amount must be paid on the day of treatment before leaving the clinic

6.3 Insured Patients

Valid insurance authorisation must be provided before treatment
Any shortfall or declined payment remains the Patient’s responsibility

7. Deposits and Advance Payments

Deposits may be required to confirm appointments.

Deposits will:

Be applied toward treatment costs when attended
Be refunded or retained in accordance with the cancellation policy

8. Cancellations, Changes and Non-Attendance

8.1 Notice

Cancellations or changes must be made in writing.

8.2 Refunds

48 hours’ notice (excluding weekends) is required for refunds or rescheduling
Short-notice cancellations will result in the full treatment cost being charged

8.3 Non-Attendance

Failure to attend without notice will result in the full treatment cost being charged

8.4 Late Arrival

Late attendance may result in reduced treatment time or cancellation, the full cost of the treatment will be charged regardless of the duration of the appointment

9. Treatment Suitability and Outcomes

9.1 Clinical Assessment

All treatments are subject to clinical suitability. Practitioners may decline to proceed if treatment is not appropriate.

9.2 No Guarantee of Results

The Patient acknowledges that:

Medical and aesthetic treatments carry inherent variability
Outcomes cannot be guaranteed
Results differ between individuals depending on factors including medical history, healing response, and adherence to aftercare

The Clinic and its practitioners do not warrant or guarantee any specific outcome.

9.3 Further Treatment

Additional or corrective treatments may be required and may incur further cost.

10. Clinical Instructions and Compliance

Patients must follow all instructions provided.

Failure to do so may result in:

Cancellation of treatment
Additional charges
Reduced effectiveness or increased risk

11. Products and Prepaid Balances

Products are non-refundable unless faulty
Prepaid balances must be used within the specified validity period (typically 24 months unless otherwise stated)

12. Complaints

The Clinic operates a formal complaints procedure, copies of which are available on request.

Patients should raise concerns promptly in writing to office@montroselondon.com

13. Liability

13.1 Limitations

The Clinic is not liable for:

Loss arising from inaccurate patient information
Failure to follow clinical advice
Any economic loss including indirect or consequential loss (whether in contract, tort or otherwise)

13.2 Clinical Responsibility

The medical practitioners are responsible for clinical care which is undertaken in compliance with their regulatory obligations.

13.3 Legal Rights

Nothing in these Terms excludes liability for death or personal injury caused by negligence, or any liability that cannot legally be excluded.

14. Data Protection

Personal data will be processed in accordance with UK data protection law.

Information may be shared with relevant healthcare professionals involved in your care. By proceeding with treatment, you consent to this use where necessary.